jobs

Customer Service

South Island Public Service District   Hilton Head, SC   Full-time     Call Center / Customer Service
Posted on September 15, 2021
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JOB POSITION: Customer Service


MINIMUM REQUIREMENTS
 Requires a High School Diploma or G.E.D.
 Must possess and maintain a valid SC Class “D” Driver’s License
 Be able to pass pre-employment background, drug and license checks. Along with pre-
employment physical including pulmonary check.
 Be able to work during storm or emergency situations, i.e., during a hurricane evacuation.

JOB DESCRIPTION
 Answer telephone inquiries and assists customers at the Main Office counter. Provides billing and
other information to residents regarding water/sewer utility charges. Customer questions may
include: district services, billing, payment, water quality, water pressure, and other water/sewer
related concerns.
 Research customer information and assesses to resolve customer problem or makes referral for
additional assistance.
 Keeps records of customer interactions, recording details of inquiries, complaints and comments,
as well as action taken
 Opens new accounts, closes, and modifies customer accounts
 Opens, cancels and modifies service orders. Schedules and dispatches service order requests to
field technicians and provide customer with detailed information on what to expect.
 During dispatch of service orders, will provide technician with accurate information to assist with
the technician’s proper response.
 Using various software including but not limited to: Microsoft office, Tyler Technology Software,
Orion and Remit Plus.
 As required, prepares a variety of daily, weekly, monthly, or periodic reports.
 May be required to perform other department data entry/retrieval, filing and record maintenance.
 Other clerical duties as required by the direct supervisor, the Customer Service Manager.

COMPENSATION AND BENEFITS PACKAGE
• Medical, Dental, and Life Insurance • Annual Leave • Sick Leave • 401(k) and 457 Deferred
Compensation Plans • SC State Retirement • Paid Holidays • Training/Education Opportunities • Bonus
Program


Please Click apply now to go to our website to obtain an application and follow directions to submit application.