Guest Services Rep / Front Desk

Resort Management & Consulting Group   Hilton Head , SC   Full-time     Hospitality
Posted on May 23, 2023

needed at our Royal Dunes Resort location
8 Wimbledon Ct., Hilton Head Island, SC 

The Guest Services / Front Desk Representative is responsible for providing outstanding customer service while checking owners/guests in and out of the property.

Responding to and answering inquiries and questions from owners/guests throughout the duration of their stay.


Essential Duties and Responsibilities:

  • Ensure that every interaction with an owner or guest is a positive and memorable experience.
  • Input information into the system to update and maintain record of reservations and availability.
  • Review expected check-ins and check-outs, noting special requests, etc.
  • Greet owners/guests courteously when registering into the resort.
  • Confirm unit availability and assist guests with reservations or changes.
  • Collect and process payment for unit rentals at check-in.
  • Receive and hold packages, deliver messages to owners, guests, and resort staff.
  • Sort and distribute incoming mail.
  • Answer all telephone calls professionally and transfer as needed.
  • Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift.
  • Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
  • Maintain clean work area.
  • Provide information on area attractions, resort amenities, rates, and special programs.
  • Report any unresolved problems with owners/guests to management.
  • Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position.
  • Clear understanding of all resort emergency procedures.
  • Comply with all company policies and procedures.


Rate of pay:  $16.50 per hour


  • 401(k) / Company matching
  • Health, Dental & Vision insurance (Employee pays only 15% of premium)
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Voluntary STD – LTD – Accident – Critical Illness – Life



  • 8 hour shift / Holidays / Overtime / Weekend availability


  • Resort or Hotel experience: 1 year (Preferred)