Guest Services Rep / Front Desk

GUEST SERVICES REP / FRONT DESK – Full Time
needed at our Royal Dunes Resort location
8 Wimbledon Ct., Hilton Head Island, SC 

The Guest Services / Front Desk Representative is responsible for providing outstanding customer service while checking owners/guests in and out of the property.

Responding to and answering inquiries and questions from owners/guests throughout the duration of their stay.

Essential Duties and Responsibilities:

• Ensure that every interaction with an owner or guest is a positive and memorable experience.
• Input information into the system to update and maintain record of reservations and availability.
• Review expected check-ins and check-outs, noting special requests, etc.
• Greet owners/guests courteously when registering into the resort.
• Confirm unit availability and assist guests with reservations or changes.
• Collect and process payment for unit rentals at check-in.
• Receive and hold packages, deliver messages to owners, guests, and resort staff.
• Sort and distribute incoming mail.
• Answer all telephone calls professionally and transfer as needed.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift.
• Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
• Maintain clean work area.
• Provide information on area attractions, resort amenities, rates, and special programs.
• Report any unresolved problems with owners/guests to management.
• Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position.
• Clear understanding of all resort emergency procedures.
• Comply with all company policies and procedures.

Rate of pay:  $16.50 per hour

Benefits:

• 401(k) / Company matching
• Health, Dental & Vision insurance (Employee pays only 15% of premium)
• Employee assistance program
• Life insurance
• Paid time off
• Voluntary STD – LTD – Accident – Critical Illness – Life

Schedule:

• 8 hour shift / Holidays / Overtime / Weekend availability

Experience:

• Resort or Hotel experience: 1 year (Preferred)