Service Technician
N&S Tractor
Merced, CA
Full-time
Mechanic/Technician
Posted on July 7, 2019
N&S Tractor is seeking a qualified Service Technician at all our locations. In this position, technicians are expected to perform with the highest degree of professional competence, as it relates to quality and quantity of work, product knowledge, and customer service.
Essential duties and responsibilities
- Troubleshoot and recommend diagnosis, give recommendations for repairs and make all critical repairs and adjustments.
- Remove and install parts, disassemble and assemble components, and test and adjust with minimal supervision.
- Understanding of standard hours to confirm to warranty standards and customer expectations.
- Set and achieves targeted productivity levels on repairs and making adjustments to doing it right the first time.
- Communicate effectively and professionally with management and customers on their repairs.
- Ability to work in a team environment and accurately accomplishes work assignment under minimal supervision
- Builds and maintains positive customer relationships to strengthen customer loyalty and dealer reputation.
- Complete service repairs and necessary documentation as required within the time allotted
- Create a work environment that is considerate of the customer’s needs and friendly towards coworkers.
- Maintains a targeted and professional cleanliness level of shop, tools and assigned vehicles
- Continually improves product knowledge and other skills in order to respond to customer’s needs more effectively