Local Community Bank

Hilton Head Island , SC
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Teller/Customer Service Associate

Local Community Bank
Hilton Head Island, SC Full time
Posted on November 11, 2017

Teller/Customer Service Associate (Full time) 

Bluffton, Hilton Head, SC Local Community Bank position available for a full time teller/customer service associate. Small but rapidly growing institution seeking an individual with multi-tasking & problem solving skills.Applicant must be willing to work in Bluffton or Hilton Head offices. We offer a collaborative environment with advancement opportunities for driven individuals with a team attitude. Outside sales, networking and community event participation expected. Previous bank, deposit operations or cash handling experience required. 

Teller/Customer Service Responsibilities:

- Process all transactions for customers,in person or via telephone in a prompt, efficient and accurate manner.

- Examine checks deposited and determine proper funds availability based on regulation requirements: process holds when applicable.

- Accept loan payments: verify payment amount, issue receipts and consult with loan department regarding past due loan or loan requests.

- Balance drawer daily, including periodic batching of cashed checks and monthly drawer audits.

- Assist with online banking requests: initial setup, reset passwords, security questions, assist customers with bill pay and bank to bank transfers.

- Perform account research and use support portal to manage cases and troubleshoot customer requests.

- Open new customer accounts and provide information to new and prospective customers by explaining and cross-selling products & services.

- Answer customer service inquiries regarding interest rates, service charges and account history while complying with disclosure requirements, regulations and consumer privacy policies.

Requirements:

- High School Diploma or GED

- Proficient verbal & written communication skills

- Six months to two years of similar or related experience.

- Excellent customer service skills

- Strong business development and sales skills

- Positive credit standing

- Must take and pass a teller test, background check & credit check

Benefits:

- Group Health Insurance

- Flexible Spending Account

- Life Insurance, 401K

- Short/Long Term Disability Insurance - Dental and Vision

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