Director, Donor Experience
Director, Donor Experience
Requisition Number S1711P
Reporting to the VP for Philanthropy, the Director of Donor Experience provides concierge-like service and planning to create highly personal donor-focused experiences. Utilizing creativity and innovation, this position builds donor loyalty and enhances donor relationships to support Auburn Advancement’s vision of leading and shaping the future of advancement. Facilitates strategic, targeted, and customized engagement experiences for Auburn benefactors and prospective donors. Partnering across Auburn Advancement and Auburn University, collaboratively concepts, plans and implements tailored events and personal experiences to guide, inspire and steward philanthropic investment with a focus on delivering a best-in-class donor experience.
About Auburn: Auburn University is a public land-grant university with strong academic and research programs, ranked by U.S. News & World Report among the top 50 public universities nationwide for 20 consecutive years. With more than 24,600 undergraduate students and a total enrollment of more than 30,000 with 1,330 faculty members, Auburn is the second-largest university in Alabama. Auburn University’s mission is rooted in the commitment to outstanding instruction, meaningful research, and life-changing outreach. From robust educational experiences to vibrant athletic pursuits, our traditions run deep.
Beyond the campus, Auburn provides the primary academic support for a number of major state industries, businesses, and occupations through its wide range of degree programs, professional education, and training. Auburn’s impact includes an earning capacity of more than $3.4 billion by Auburn graduates in Alabama.
Why employees choose Auburn: Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts and more. Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn.
Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit www.auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
- Facilitates planning and production of customized benefactor experiences, events, and engagements utilizing all mediums and varied resources.
- Creates remarkable donor experiences to inspire philanthropic investment, illustrates donor impact, and expresses institutional appreciation. Partners with the President’s office, Dean’s offices, various Development Officers, and Advancement offices to create donor experiences.
- Serves as a strategic partner and advocate for fundraisers and benefactors.
- Partners closely with Advancement Events and Engagement to execute donor events and programs.
- Serves as a liaison to Principal Gifts Workgroup (PGW) and Advancement leadership for the production, visioning and implementation of benefactor engagements.
- Utilizes emerging tools, technologies, and partners to deliver industry leading stewardship and donor success.
- Investigates donor relationships, priorities, and gift history to guide and advise teams on custom engagement experiences and plans to include communicating with Development Officers to identify potential relationships at Auburn.
Minimum Education and Experience
- Bachelor's degree from an accredited institution
- No specific discipline
- 5 Years of Experience
- Experience in donor stewardship, donor relations, event management and/or alumni engagement. Must have 2 years of experience supervising, mentoring, or leading employees.
- Indicated education is required; no substitutions allowed.
- Indicated experience is required; no substitutions allowed.
- Knowledge of donor relations or event operations. Ability to communicate effectively, maintain complex scheduling and calendars, strong interpersonal and organizational skills. Knowledge of higher education policies and procedures. Strong knowledge of advancement (fundraising process and alumni engagement), major and annual giving, and development procedures. Ability to maintain effective interpersonal relationships. Ability to communicate effectively in both oral and written form.
Salary Range $68,700 - $114,500
Link to posting: https://www.auemployment.com/postings/29843
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.